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North Shore Data Services is proud to announce our newest vendor partnership with Continuum, who offers the absolute benchmark in RMM platforms. RMM, or, Remote Monitoring and Management, is a service that will, when combined with NSDS’s expert management of the tool, provide our clients with improved security protection, as well as unparalleled foresight and avoidance of potential issues.

It’s designed specifically for North Shore Data Service’s front end services to remotely monitor servers, clients, mobile devices, and networks, ensuring information is secure, and systems are functioning correctly and as efficiently as possible. Via installed agents, administrators are able to automate updates and provide rapid fixes. This approach exponentially streamlines the traditional update/patch process.  Along with facilitating remote problem resolution, RMM is able to offer a completely proactive service model, which seamlessly replaces the time consuming, oftentimes frustration-inducing break/fix model of service which tends to be exclusively reactionary.

The benefits to this approach are almost too many to name, but these are just a few of the improvements you can expect to see:

*Remote Problem Resolution. No troubleshooting, no communication gap, no delays.

*Custom device reports, with the ability to create tickets automatically for resource assignment.

*Intuitive, single pane of glass view of your network, updates, and issues.

*Helps level ongoing cost, and remove the spikes in cost due to its reactive approach.

*The elimination of manual processes and intervention, all processes are fully automated and conducted via an installed agent. This erases the potential for human error and delays caused from sick time or vacations. Security patches/updates are installed via enforced policy.

*24 Hours a Day, 7 days a week back end support.

*Integrated backup solutions, compliance features, and mobile device management.

As Continuum themselves put it:

“While there are a number of benefits to tapping into a third-party Network Operations center, Continuum’s model is unique in that our NOC is fully integrated with our IT management platform—providing a number of benefits that a traditional outsourcing relationship simply can’t offer.”   

Continuum’s RMM has proactive resolution and 24×7 coverage capabilities that are unparalleled, and utilizing their product brings stability to what can oftentimes be an unpredictable, chaotic process. We’ve searched high and low for the best RMM solution, and at Continuum, we’ve found it.

We’re very excited about the ways our RMM capabilities will improve your business, and we know you will be too. Give us a call at (978) 988-0201, or write us at, and we’ll walk you through just how easy of a transition it will be. We can’t wait to show you all it can do.

Coronavirus (COVID-19) Notice

To help mitigate the spread of COVID-19, North Shore Data Services offers remote help for our clients. If on-site work is required, we will adhere to the safety protocols and best practice guidelines set out by the CDC and individually governed state mandates.